Last Updated: 11 April 2025
Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the TrueGamer.uk website (the "Service") operated by [Your Company Name/Trading Name] ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our Site.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of [Your Company Name/Trading Name] and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of [Your Company Name/Trading Name]. Game titles, cover art, screenshots, and related trademarks are the property of their respective owners.
We strive to ensure that all details, descriptions, images, and prices of products appearing on the Site are accurate. However, errors may occur. If we discover an error in the price or description of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price/description or cancelling it.
All products are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Prices for products are quoted in GBP (£) and are subject to change without notice. Prices displayed include VAT where applicable unless stated otherwise.
When you place an order via our Site or through our callback service, you are making an offer to purchase goods from us. We will send you an email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order.
A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or received payment through another accepted method. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
Payment can be made by [List Accepted Payment Methods, e.g., Visa, MasterCard, PayPal]. Payment will be debited and cleared from your account upon dispatch of your order by TrueGamer.uk. You confirm that the credit/debit card or payment account that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
We currently only ship to addresses within the United Kingdom. Delivery charges and timescales vary depending on the type of products ordered and the delivery address. Details will be provided during the checkout process or callback confirmation.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Under the Consumer Contracts Regulations 2013, if you buy goods from us online or by phone, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or e-mail). Please contact us for return instructions.
You must return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. You will have to bear the direct cost of returning the goods.
We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.
Exceptions: The right to cancel does not apply to sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us:
By e-mail: [Your Email Address]
By mail: [Your Company Name/Trading Name], [Your Registered Address], [City, Postcode], United Kingdom
Request a callback if you'd like clarification.